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Shipments and returns


Shipments of goods will be through the concerted different carriers, depending on customer choice. However, we offer the customer personally collect your order once prepared, or have their own to pick. Orders will NOT PO Boxes.


Basically depends on product availability and stock. While we try to take stock of all our products, sometimes we can not keep, in any manner any delay will be communicated to the client may choose to cancel their order or change to another product. Once the goods are in our warehouse is sent to the customer by such means as he indicated, and delivery times will adhere to the conditions of the selected parcel services.


Returns accepted only if material error or defect in the product packaging. In case of defective products, shipping cost from the customer to the store run by the client. If it is proved that the article will again work correctly the client who takes over the cost of new transmission. If the computer is actually defective, Sanden is responsible for shipping equipment new or repaired, as appropriate, the client, without this having to pay anything more. In any case, Sanden is responsible for all shipping costs. However, as can be verified in the "Guarantees" of our terms of sale, offer assurance of total satisfaction during the first 15 days measured from the date of receipt until the date of shipment. If you are dissatisfied with your purchase, in this period we will refund your money (excluding shipping and only if the material is returned prepaid and all packaging and other containing the package purchased). The returned product must be in perfect condition. This measure increases a week legally prescribed time for the return of merchandise purchased by catalog. For any claim shall require the submission of the invoice. All information you submit is encrypted and stored on our secure server to ensure confidentiality and inviolability of their personal data. Once identified as Sanden client will have the opportunity to set an address to mail your order other than their own standard, if desired. You can select the preferred payment method from the following: on delivery, Bank Transfer. Finally, a chance to verify all information relating to the dispatch of your order and may confirm the purchase. Once confirmed it will show details of your order on the screen, we recommend you print and / or save to your hard drive for future reference if required by our staff specializes in customer service.

Customer service and troubleshooting: If you encounter difficulties, questions of navigation or not find the item you want, do not worry, call +34 93 411 02 74